The Franchise King®

Dunkin' Donuts - Sunday Morning Coffee Run
If part of your morning routine involves dashing to your closest Dunkin’ Donuts franchise, I suggest that you bring some extra money with you the next time you go.

That’s because a North American Judge, (in Canada) just told Dunkin’ Donuts to pay $16.4 million to some of its former franchisees in the province of Quebec, who alleged that the chain cost them a ton of money through management errors. And now, Dunkin Donuts corporate is increasing their legal $$ fund reserves.

(This post may contain affiliate links. Please read my disclosure policy).

And, in a surprise move, Dunkin’ Donuts is planning to appeal the ruling.

Now, if you feel that all is fair in love and war, some Dunkin’ Donuts local franchise owners have felt the long arm of the law, too. Like these Dunkin’ Donut franchisees.


What’s Important About This Dunkin’ Donuts Franchise Lawsuit

The most important thing about this lawsuit has to do with a franchise’s brand.

The Huffington Post was one of the first news outlets to report on the verdict, and quoted the Judge, who said the following- in reference to the responsibility of a franchisor to protect and even enhance it’s brand;

Get Your Free Franchise Buying Checklist!
Get Your Free Franchise Buying Checklist!
Invalid email address
You'll also get my latest blog posts and my free VIP Franchise Newsletter!

It failed to do so, thereby breaching the most important obligation it had assumed in its contracts. It must accept the consequences of such a failure. … Franchisees cannot succeed where the system has failed.”

This is huge.

This means that there is an inherent promise being made by franchisors, (in Canada) with respect to a brand. It’s a brand promise.

In the case of Dunkin’ Donuts, it seems that just because they’re a huge brand, their advertising and marketing programs must be 1st rate.  But, all the time? Can’t a franchisor’s marketing push flop, once in awhile? Burger King’s $1 Double Cheeseburger certainly did. (And, they got sued, too.)

If you’re a franchise executive in Canada, you may be experiencing a few sleepless nights in the coming weeks. And your marketing department? The folks there won’t be sleeping at all.

Not until the latest franchise marketing plan is thoroughly vetted. By franchise attorneys.

Are US franchisors next on the hit list?


Franchisors: Do You Need a Boost

Please Share This Article!
follow us in feedly
franchise article written by joel libava
Note: When you buy through links on this website, we may earn an affiliate commission. In addition, I've started to use AI to help me craft better article titles and headings.
The Franchise King® Blog
Get proven franchise research and buying tips, helpful franchising resources, plus the latest franchise news updates and more.
Recommended Reading
How Franchises Work
How Much Is A Franchise?
Pros And Cons Of A Franchise What Is The Franchise Fee? How To Buy A Franchise
Best Franchises To Own

Top 33 Business Ideas
Starbucks Franchise Facts
Featured Franchises!
10 Best Franchise Websites
About Franchise Consultants
How To Read A FDD
Questions To Ask Franchisors
Questions To Ask Franchisees Franchise Discovery Day Franchise Reviews
Top 10 Franchise Buying Tips

Free Franchise Tools Franchise Compatibility Quiz Net Worth Calculator
joel libava

I'm The Franchise King®, Joel Libava. I help prospective franchise owners avoid bank account emptying mistakes.
For 23 years, I’ve been showing people how to make smart, informed decisions on franchises to buy, and I can help you, too!
P.S. I'm not a franchise consultant/broker.

Joel is Highly Principled
There are many people in the franchise business who claim to to be experts in the field. Unfortunately many of them lack both knowledge and integrity. Joel, however, is without question one of the most qualified and principled people I know, in or out of his industry."
- Greg Reynolds, Retired Outplacement Counselor
"Many receive advice, only the wise profit from it."
- Harper Lee

All Franchise Owners Need A Great Business Plan!